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Providing quality customer service has always been, and
will
remain, a priority of MarineEast.
We're here to assure your
continued satisfaction. |
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Credit Cards
MarineEast currently accepts the following credit
cards: Visa, MasterCard, and American Express. We do not release your credit card information to any outside organizations. The
transferring of your credit card information is safely handled by our secure
server.
Other
If you would rather order by mail using a check or money order, please
use this form. Payment by
personal check will entail a period of ten (10) days for the check to
clear. Products will be shipped upon receipt of money orders.
Please note that you need to have
Adobe Acrobat installed on your computer to display and use the
order form. If you do not have Adobe Acrobat, select the Get Acrobat
Reader button below to download
the latest free copy of Adobe Acrobat.
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If
you're like us, you don't want your name and personal information
sold to mass marketers.
Our policy is simple: WE
DO NOT REVEAL, SELL OR TRADE OUR CUSTOMERS' NAMES OR ANY OTHER
PERSONAL INFORMATION TO ANYONE -- EVER!
We do use your
personal information to provide you with the best shopping
experience possible and we periodically send you e-mails unless you
request us not to. If you would prefer not to receive e-mail from
us, simply let us know at customerservice@marineeast.com.
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Please contact the Customer Service Department via phone or
e-mail regarding any problems you may encounter with the site (i.e. password, processing
problems, etc.)
How to Reach Us:
For general questions or feedback:
customerservice@marineeast.com
Our mailing address is:
PO Box 400
La Porte, IN 46350 U.S.A.
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At MarineEast, we strive for total
customer satisfaction. In the event a product does not meet your needs
and / or expectations, you will have the option of returning it within 14
days for a full refund.
Due to the nature of our products, we
realize that there will be times when an item you order does not fit the
application you had in mind. In such case, you may return the product
within 14 days for a full refund.
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Our secure server software encrypts all of your personal information including credit card
number, name and address so that it cannot be read as the information travels over the
Internet. The encryption process takes the characters you enter and converts them into
bits of code that are securely transmitted over the Internet.
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Shipping
Information
MarineEast makes every effort to ship online orders within 48 hours
of order confirmation.
Unlike many boating related businesses, we
maintain an excellent inventory twelve months a year. Upon receipt of your
order, you will receive an e-mail confirmation advising you of our
anticipated shipping date. Orders are
shipped via regular UPS Ground Service within the 48
contiguous states. Alaska, Hawaii, Porto Rico & International orders are
shipped via the U.S. Postal service.
UPS Next Day Air®
and UPS Second Day Air®
are also available for the 48 contiguous states.
Regular UPS
Ground, USPS & International*
Rates
| Total
Purchase |
Add |
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| Up to
$10.00 |
$5.95* |
| $10.01
to $20.00 |
$6.95* |
| $20.01
to $30.00 |
$7.95* |
| Over
$30.00 |
$8.95* |
International Shipping
*There is an
additional fee of $15.00 on all international orders. Please e-mail us at
info@marineeast.com for
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