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Providing quality customer service has always been, and will
remain, a priority of MarineEast. We're here to assure your
continued satisfaction.
 


Credit Cards
MarineEast currently accepts the following credit cards: Visa, MasterCard, and American Express. We do not release your credit card information to any outside organizations. The transferring of your credit card information is safely handled by our secure server.

Other
If you would rather order by mail using a check or money order, please use this form. Payment by personal check will entail a period of ten (10) days for the check to clear. Products will be shipped upon receipt of money orders.

Please note that you need to have Adobe Acrobat installed on your computer to display and use the order form. If you do not have Adobe Acrobat, select the Get Acrobat Reader button below to download the latest free copy of Adobe Acrobat.

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If you're like us, you don't want your name and personal information sold to mass marketers.

Our policy is simple: WE DO NOT REVEAL, SELL OR TRADE OUR CUSTOMERS' NAMES OR ANY OTHER PERSONAL INFORMATION TO ANYONE -- EVER!

We do use your personal information to provide you with the best shopping experience possible and we periodically send you e-mails unless you request us not to. If you would prefer not to receive e-mail from us, simply let us know at info@marineeast.com.

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Please contact the Customer Service Department via phone or e-mail regarding any problems you may encounter with the site (i.e. password, processing problems, etc.)

How to Reach Us:

For general questions or feedback: info@marineeast.com

Our mailing address is:


PO Box 400
La Porte, IN 46350 U.S.A.

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At MarineEast, we strive for total customer satisfaction. In the event a product does not meet your needs and / or expectations, you will have the option of returning it within 14 days for a full refund.

Due to the nature of our products, we realize that there will be times when an item you order does not fit the application you had in mind. In such case, you may return the product within 14 days for a full refund.

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Our secure server software encrypts all of your personal information including credit card number, name and address so that it cannot be read as the information travels over the Internet. The encryption process takes the characters you enter and converts them into bits of code that are securely transmitted over the Internet.

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Shipping Information
MarineEast makes every effort to ship online orders within 48 hours of order confirmation.

Unlike many boating related businesses, we maintain an excellent inventory twelve months a year. Upon receipt of your order, you will receive an e-mail confirmation advising you of our anticipated shipping date. Orders are shipped via regular UPS Ground Service within the 48 contiguous states. Alaska, Hawaii, & International orders are shipped via the U.S. Postal service.

UPS Next Day Air and UPS Second Day Air are also available for the 48 contiguous states.

International Shipping
*There is an additional fee of $15.00 on all international orders. Please e-mail us at info@marineeast.com for questions on overseas shipping.

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